1. Cancellations & Refunds
    1. We can only accept returns for items that have arrived damaged, order gone missing, items that are not personalised or for items that have been incorrectly personalised by ourselves. If the above criteria is met, we will pay for the return postage or ask you to discard the item and send you a replacement or refund. If a refund is required, this will be paid back to your original payment method within 7 working days.
    2. The following rules apply to cancellation of your order:
      1. If you have ordered Goods, but not received them, you may cancel your order or we can send a replacement product, at any time after 14 days from the date we dispatch the order.
      2. If you have ordered Goods, and received them, you may cancel your order at any time within 14 days of the date you received them only if the item arrives damaged or if we have made a mistake in the personalisation or sent the wrong product or the item has gone missing by the courier. You must tell us that you wish to cancel and the reason. If the item arrives damaged or incorrectly personalised by us, we may ask you to send us pictures of the defect or return the item back to us, the return postage will be covered by us only if it meets the above criteria.
      3. We will return your money subject to the following conditions:
        1. we receive the Goods in a condition in which we can re-sell them at full price (personalised products excluded), in new condition, with labels and packaging intact.
        2. you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.
    3. The option to cancel your order is not available:
      1. if you purchase sealed goods which relate to health or hygiene, and they become unsealed after delivery, or cannot be re-sold for some other reason;
      2. if they are a hard medium for a product in soft copy, which comes to you sealed and is returned to us unsealed.
      3. If the Goods are somehow mixed with other goods so that we cannot identify or easily separate them.
      4. The item has been personalised and you have changed your mind.
    4. You are responsible for the cost of returning the Goods only for non personalised products where you have changed your mind. We have no obligation to refund to you, your cost of repacking and returning the Goods, a refund for the postage or a pre-paid postage label will be sent to you for items that have arrived damaged or incorrectly personalised by us.
    5. In any of the above scenarios, we will return your money within 7 working days back to your original payment method.
    6. If you would like to cancel your order, you can email us on our website using the contact us button or send an email to contact@gift-with-love.co.uk or you can use the live chat function, you will need to contact us as soon as possible as most orders go in to production within a few hours and then it will be too late to cancel your order